It’s Not Fair

Question:

I just wanted to let you know that it is not fair for you to say we can ask you questions on here and you not answer. This is my third email to you. I sent you my first email almost over a month ago and you still haven’t replied. Thank you for your time.

Phyllis replied:

No, it’s not fair, and I truly apologize if any of your emails have gone unanswered for more than a week.  Sometimes I am swamped with writing deadlines–perhaps a manuscript that I thought had gone to the copy-editor comes back from the editor wanting major changes–and   my personal life–as well as this fan mail page–gets put on hold.  And once in a while my computer acts up, or I press the wrong keys, and I lose letters and can’t find them again.  If anyone has written to me and not received an answer within a week, please do write to me again, and tell me it’s your second try.  I’ll move you to the head of the line.